I sent them a reply saying "Don't hold your breath waiting." This is what they sent back. Notice the "case number?" Pretty funny. Why don't they give themselves a case number since that's what they give to welfare bums. Or maybe they already have one with the FCC?
Hello longnine009,
Thank You for your online inquiry.
This automated response is to let you know your message has been
received on 8/14/08. An AT&T representative will contact you as soon as
possible. Should you need to refer to this e-mail in the future, your
case number is 17158823
You can also find quick solutions to common problems and answers to
frequently asked questions online. Visit us online at
www.support.att.com.
We appreciate your patience and thank you for choosing AT&T.
Please do not reply to this message.
Sincerely, Consumer Internet Response Team